Your Privacy Matters — bs9991 Data Protection Policy

When you register and use the bs9991 platform, we collect several categories of personal data. The exact data collected depends on the features and services you use, but typically includes the following:

When you create a bs9991 account, we collect your full legal name, date of birth, email address, mobile phone number, and residential address. This information is used to verify your identity, confirm your eligibility to participate (including the 21+ age requirement), and maintain the security of your account.

To facilitate deposits and withdrawals in Bangladeshi Taka (BDT), we collect relevant payment method details. For mobile banking options such as bKash, Nagad, Rocket, and Upay, this includes your registered mobile number associated with those services. For bank card payments via Visa or Mastercard, we collect the card number (stored in tokenised form), expiry date, and billing details. bs9991 does not store full card numbers in plain text at any time.

As part of our Know Your Customer (KYC) process, you may be asked to submit copies of government-issued identification (such as your National Identity Card or passport), proof of address, and proof of payment method ownership. These documents are retained securely and used solely for identity verification and fraud prevention purposes.

We record details of all financial transactions (deposits, withdrawals, bonus credits, adjustments) as well as your gaming activity on the platform, including games played, bet amounts, win/loss records, and session durations. This data is used for account management, responsible gaming monitoring, dispute resolution, and service improvement.

When you access the bs9991 platform, we automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and pages visited during your session. This data helps us optimise platform performance, detect suspicious activity, and comply with geographic access restrictions.

If you contact our customer support team via email or any other channel, we retain records of your communications, including the content of messages, timestamps, and any attachments. This allows us to handle your enquiry effectively and maintain a complete account history for dispute resolution purposes.

bs9991 processes personal data only for specific, legitimate purposes. We do not process data in ways that are incompatible with those purposes. The primary uses of your personal information are as follows:

• Account management: Creating and maintaining your bs9991 account, verifying your identity, and enabling access to platform features;
• Payment processing: Facilitating deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, bank cards, and other accepted methods;
• Legal compliance: Meeting our obligations under applicable anti-money laundering (AML), Know Your Customer (KYC), and age-verification requirements;
• Fraud prevention & security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, bonus abuse, and other prohibited activities;
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour, enforcing deposit limits, and administering self-exclusion requests;
• Customer support: Responding to your enquiries, resolving disputes, and maintaining communication records;
• Platform improvement: Analysing aggregated usage data to improve the functionality, performance, and content of the bs9991 platform;
• Marketing communications: Sending you promotional offers, bonus announcements, and news about new games or features — but only where you have provided explicit consent to receive such communications.

bs9991 will never use your personal data to make automated decisions that significantly affect your rights without human oversight. Where automated systems flag an account for review (for example, as part of fraud detection), a member of our team will conduct a manual assessment before any action is taken.

bs9991 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. We share data only in the following limited circumstances:

We engage trusted third-party service providers to support the operation of the bs9991 platform. These may include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard payment gateways), identity verification services, cloud infrastructure providers, and customer support platforms. All such providers are bound by data processing agreements that restrict them from using your data for any purpose other than the specific service they provide to us.

Games available on the bs9991 platform are supplied by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Where you participate in a game, limited technical session data may be shared with the relevant provider to facilitate game delivery and record keeping. Game providers do not receive your financial or identity data.

We may disclose your personal data where required by law, court order, or at the request of a competent regulatory or law enforcement authority. In such circumstances, we will disclose only the minimum amount of data necessary to satisfy the relevant legal obligation, and we will inform you of any such disclosure where we are legally permitted to do so.

In the event that bs9991 undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and given the opportunity to close your account if you do not wish your data to be transferred to the new entity.

The bs9991 platform uses cookies and similar tracking technologies to enhance your experience, maintain session state, and analyse platform usage. Cookies are small text files stored on your device by your browser at the request of our website.

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. Essential cookies cannot be disabled without impairing platform functionality.
• Functional cookies: Remember your preferences such as language settings and display options so that you do not need to reconfigure them on every visit.
• Analytics cookies: Collect anonymised data about how visitors use the platform — which pages are visited most, how long sessions last, and which features are used — to help us improve the overall service.
• Marketing cookies: Used to track whether you arrived at bs9991 via a promotional link, so that we can measure the effectiveness of our campaigns. These cookies do not share your data with third-party advertisers.

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features of the bs9991 platform — in particular, blocking essential cookies will prevent you from staying logged in. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

bs9991 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the lifetime of your account and for a period of 5 years following account closure, in compliance with standard financial record-keeping requirements;
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required for anti-money laundering compliance;
• KYC documents: Retained for 5 years following account closure or the completion of the relevant KYC process, whichever is later;
• Customer support communications: Retained for 3 years from the date of the communication, unless they relate to an open dispute;
• Marketing consent records: Retained until you withdraw your consent, plus an additional 1 year for audit purposes.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

To exercise any of the above rights, please contact our support team at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. In some cases, we may need to verify your identity before processing your request.

bs9991 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data fields at rest, including payment method details and identification document references;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their specific role;
• Regular security assessments and penetration testing conducted by qualified professionals;
• Incident response procedures that include notifying affected players in the event of a data breach that poses a material risk to their privacy.

While we take every reasonable precaution, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, contact our support team at [email protected] immediately.

If you are a parent or guardian and believe that a minor has registered on the bs9991 platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

bs9991 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, we will notify registered players via the email address on their account. The "Last updated" date at the top of this page will always reflect when the most recent revision was made. We encourage you to review this page periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bs9991 handles your personal data, please reach out to our support team:

• Email: [email protected]
• Support availability: 24 hours a day, 7 days a week
• Response time: Within 24 hours for standard enquiries; within 5 business days for formal data rights requests
• Time zone: Bangladesh Standard Time (BST, UTC+6)

By continuing to use the bs9991 platform, you acknowledge that you have read and understood this Privacy Policy in full and consent to the collection and use of your personal data as described herein.